Reference

Your rules before you join

Our Terms and Conditions explain how your account, wallet, promotions, game access and support requests work on w0rd.

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w0rd Your rules before you join
HELP ROUTES

Reach us about the terms

Questions about the Terms and Conditions should come through the channels we can trace against your account. Please include your registered mobile number or email, the clause you mean, and any transaction reference if your question involves UPI, Paytm, PhonePe or Google Pay. We may ask for extra details before changing account status, reopening access or checking a wallet entry.

Team online

Live chat

Use chat when you need a quick reading of an account rule, promotion condition or withdrawal check. We can see recent wallet events after you confirm the registered mobile number on your account.

Email support

Send longer Terms and Conditions questions by email when you need a written reply. Include screenshots, payment reference IDs and the clause name so we can route the request without asking again.

Account review desk

If access has been paused under the Terms and Conditions, ask for the account desk. We will explain the relevant rule, what proof is needed, and the next step available to you.

TERM CONTROLS

How we apply your account terms

We apply the Terms and Conditions through account checks, wallet logs, device records and support transcripts.

Identity checks

The terms allow us to request identity or payment proof before withdrawals, account recovery or profile changes. We use this to match you with the wallet, not to delay a valid request.

Wallet records

UPI, Paytm, PhonePe and Google Pay references are stored with timestamps, amounts and status updates. If a transaction is disputed, those records decide which rule applies under the terms.

Cookie use

Our terms link cookie use to login sessions, device checks and fraud alerts. You can manage browser settings, but some account controls may not work correctly without session cookies.

Account security

You must keep your login details private under the Terms and Conditions. If you believe your account was accessed by another person, contact us quickly so we can check recent activity.

Record retention

We keep account, wallet and support records as long as required for legal, payment and dispute purposes. Requests to correct details are checked against security and transaction obligations first.

Change requests

Ask support if you want to correct your name, email, mobile number or address. We may request proof, especially where the change affects withdrawals or account eligibility under local law.

Common questions about your terms

The answers below explain how our Terms and Conditions apply when you open an account, use payments, request withdrawals, contact support or ask for a change. They are written for India account holders and should be read with our privacy and cookie pages. If any answer conflicts with the full Terms and Conditions, the full terms apply.

They apply when you create an account, log in, use the wallet, open games, accept a promotion, request a withdrawal or contact support. Access depends on local law and is available where local law permits.

Yes. We may update the terms when laws, payment processes, game rules or account controls change. When a change matters to your account, we aim to show it clearly before continued use.

You should ask support to correct them as soon as possible. We may request proof before changing mobile numbers, email addresses or names, especially where withdrawals or payment records are affected.

The terms explain that payment references, timestamps and provider status messages may be used to confirm deposits and withdrawals. UPI, Paytm, PhonePe and Google Pay entries must match your account records.

Access may be paused if the terms require identity checks, payment review, duplicate account checks, security action or local law assessment. Support can tell you which rule is involved and what proof may help.

Yes. Contact support from your registered email or mobile number and describe the data you want checked. We will verify the request, then respond according to our terms and privacy process.

Start with live chat or email support and include the clause, date, game name or payment reference involved. If the matter needs escalation, we will route it to the account desk.

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